Cynefin course

Cynefin course

Two upcoming courses that I'd highly recommend – and not just because I'm helping teach them these days.  I've recommended the Cognitive Edge courses for years, but this year has seen a major refresh of the content and approach to the material.  It's a real combination of solid theory, exercises and practical examples – all […]

Patterns of voices from the Balkans – working with UNDP

Patterns of voices from the Balkans – working with UNDP

The past couple of days, therefore, has been an interim stage – the first workshop and subsequent work was about getting narrative projects designed and collection started, this workshop was about starting to understand what the narrative was revealing and how to use it with different groups to engage and move to actions. … One of the many reasons I like using SenseMakerĀ® is that, while it starts as a research tool in its initial stages, the real potential lies once we’ve gathered material – then it can morph into a monitoring system, knowledge-sharing facilitator, learning tool, innovation catalyst and much more.

Upcoming courses – Atlanta and London

Upcoming courses – Atlanta and London

The Cognitive Edge trainings are being re-configured into modular courses – in May, I’ll be working with Dave Snowden on the first London rollout of the new four-day Cynefin course. … I’ve raved about Cognitive Edge courses since I first went on one in 2005 – if you’re in communications, influence, operational roles, organisational development and strategic planning, these courses are essential to staying ahead and working in the highly uncertain environments we see all around us.

Evaluating impact through stories

Evaluating impact through stories

How alternative storytelling can help impact evaluation It’s a great, plain English description of the method (something I rarely manage to produce, slipping into jargon too often). … Instead of looking for ways to “prove” x or y has happened, it offers a means to create a continual feedback loop where information is flowing in to help adjust delivery of programmes as time goes on.

CASE presentation materials

CASE presentation materials

Yesterday afternoon was another interesting presentation – this time to the CASE group of internal communicators from Higher Education. Smart people, fun afternoon and just to add to the mix, I got to speak with Ghassan Kharian of Kharian and Box, who I haven't seen in a while. Following his presentation was a challenge… I […]

Branding – in the customer’s mind, not yours

Branding – in the customer’s mind, not yours

Yesterday's post on understanding how customers see you – and what they value about you – embellishes a conversation I've been having recently with branding experts and internal communicators. Now, the definition of a brand varies according to the discipline and thinking of the person on the other side of the table – all the […]