The problem with employee surveys – the right answer or the true answer?

Here’s an interesting question – are you assuming that because people tell you the right answer that they believe in it? I ask, because I’m looking at some interesting employee responses to a recent survey. With a colleague, we changed the usual response format from 1-7 Likert scales of “How Read more…

That Innovative Internal Communications workshop – the slides, the reading and the video

Friday was an odd start – I’m used to catching the 0430 train to St Pancras for an early Eurostar. I’m also used to clubbers getting off the train on their wasted way home as I get on on my equally wobbly way to work. What I’m not used to Read more…

Business approaches for “complex” problems

With Andrew Moore at DAV Management, I’ve written a piece recently: “New approaches to ‘big’ problems“. Edited with copy of the article, as it’s no longer available from DAV Management. New Approaches To Big Problems It’s a business piece talking about how new complexity-based approaches can offer major benefits in terms Read more…

European capacity for sensemaking and complexity

We’re building European capacity for our clients and our projects! I’m delighted to make the official announcement that UK-based Narrate and Netherlands-based Top Innosense are partnering to create the sense-making capability that can support the projects that we’re seeing across Europe. With experts like Harold, Ton, Erwin and Aart-Jan, we’re Read more…

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