From Jasper Fforde’s “First Among Sequels“, two horses talking together while their book is being repaired:
“So what’s this Pride and Prejudice all about, then?”
“It’s about a horse that pulls a carriage for the Bennets.”
Which seems to tie in neatly to those companies that offer poor customer service that I posted about earlier.
No great thoughts today – the upcoming post on how not to restrict necessary feedback is drawing those for the moment. Instead, an observation for those of us who use micro-narrative research for sensemaking and Read more…
A big thank you to everyone who came along to our workshop last week in Washington, DC. A whistle-stop hour-long session saw us sense-making – gathering about 80 experiences from people and signifying them on Read more…
For three years, Narrate worked closely on a large-scale global organisation transformation programme with an in-house team led by Ken Power. As part of that programme, Tony ran in-house training courses on Cynefin and Complex Read more…