The Merger – Some positive feedback, some course adjustments and some signposts on the road ahead

Part of my time this year is being spent as an adviser to two organisations that are merging. It makes an interesting example of a merger process. All relevant posts on the process are collected under the Merger tag. The merger is progressing. Since I last blogged, the organisation has Read more…

It’s not the information, it’s not the overload, it’s not even trying to be rational

Interesting article from the New York Times surfaced yesterday – “In New Military, Data Overload Can Be Deadly”. It paints a picture of a difficult situation in Afghanistan where 23 Afghan civilians died as a result of a mistaken attack by US helicopters. In some ways, it reminds me of Read more…

Rules should define the space, not fill it

John Kay's column in the Financial Times today chimes with a quote that struck me recently: "Rules are good. They define the edges of things" It made me think, specifically, about how rules are used in different domains of Dave Snowden's Cynefin framework. In the Simple (Known) domain, rules dominate Read more…

Workshops and events on SenseMaking, Story Collection and The Story

Some of the excellent events coming up include: Cognitive Edge accreditation course – 2nd-3rd February 2011 Details of what you get on the course are here , but it’s a course that we highly recommend for communicators, organisational development specialists and km people – everyone in Narrate has been on it as a matter of [sic] course. … Anecdote storytelling workshop A fortnight later, Shawn Callahan of Anecdote is in town with his one-day storytelling workshop on 16th February 2011.

It’s not the Bad Apple, it’s the Rotten Barrel

You know, when your behaviour does not mesh with your values and attitudes, typically what happens is your attitudes and values change to fit the behaviour rather than the other way around. … If a company (Enron springs to mind, but it’s too black-and-white a choice) or department is focused on bringing in revenue and profit but are not the product development group, when they are exhorted by company values to be “Innovative” they have few options to exercise that value.

Get the story straight – Storytelling in Communications 1

The opening gambit of more than one past client project has been “help us get our story straight”. Sometimes it’s just that – the general story – sometimes it’s something specific: “help us get our customer story straight”, “our story on leadership”. It’s an interesting starting point, but demands a Read more…

Seminar workshop: Practical approaches to intractable problems

I mentioned this on Wednesday. Details are finalised: Practical approaches to intractable problems Prof Dave Snowden, Chief Scientific Officer, Cognitive Edge Thursday 4th November, 9.30-12.30; 1.30-4.30, QEII Conference Centre In recent years, techniques and tools are making it possible to exploit complexity and anthropological approaches to solving intractable problems – Read more…