Business approaches for “complex” problems

Business approaches for “complex” problems

With Andrew Moore at DAV Management, I've written a piece recently: "New approaches to 'big' problems". It's a business piece talking about how new complexity-based approaches can offer major benefits in terms of better insights, reduced costs and greater customer loyalty over the traditional approaches to the problems. In particular, we talk about: using customer […]

European capacity for sensemaking and complexity

European capacity for sensemaking and complexity

We’re building European capacity for our clients and our projects! I’m delighted to make the official announcement that UK-based Narrate and Netherlands-based Top Innosense are partnering to create the sense-making capability that can support the projects that we’re seeing across Europe. With experts like Harold, Ton, Erwin and Aart-Jan, we’re looking forward to sharing some […]

Over-simplifying the cutbacks

Over-simplifying the cutbacks

Reduced budgets are producing some interesting approaches to the necessary decisions to be made. A recent visit to the Blackberry Clinic in Milton Keynes showed me one of them: it turns out that the local PCT, having to cut budgets by a substantial percentage, had gone for the simple approach – stopping all treatment in […]

The joy of “No”

The joy of “No”

I ran an innovation session recently for a client's senior management team that featured an exercise that a lot of people shy away from. There is a great tendency for lots of people to stress positivity – building on ideas, reducing criticism, etc. I can understand that – but it's also unrealistic to stay in […]

More on Global giving

More on Global giving

The other week, while researching this post, I came across some fantastic additional resources stemming from the GlobalGiving project. This video is great Even better yet, the GlobalGiving team have been very generous in putting up a complete overview of the project – from how they worked, to how they used SenseMaker and looked at […]

Rules should define the space, not fill it

Rules should define the space, not fill it

John Kay's column in the Financial Times today chimes with a quote that struck me recently: "Rules are good. They define the edges of things" It made me think, specifically, about how rules are used in different domains of Dave Snowden's Cynefin framework. In the Simple (Known) domain, rules dominate – things are completely predictable, […]

Seminar workshop: Practical approaches to intractable problems

Seminar workshop: Practical approaches to intractable problems

I mentioned this on Wednesday. Details are finalised: Practical approaches to intractable problems Prof Dave Snowden, Chief Scientific Officer, Cognitive Edge Thursday 4th November, 9.30-12.30; 1.30-4.30, QEII Conference Centre In recent years, techniques and tools are making it possible to exploit complexity and anthropological approaches to solving intractable problems – those issues that have proved […]