Narrative research

If that isn’t you, skip this one – nothing to see here… When I’m building SenseMaker® frameworks, there’s one multiple choice question that I almost always include – and when it’s not finally included, it’s because despite deploying my best persuasive powers the client doesn’t see the need. The question is: When at the start of a SenseMaker® project, it looks like an unnecessary complication – but when analysing

I’m in Antrim, Northern Ireland tomorrow, working with a bunch of smart people who are using SenseMaker to understand patients’ experience of healthcare across the region – it’s called the 10,000 Voices project. We met a few months ago, when I ran a one-day introduction to the principles of SenseMaker, Read more…