A ride down the Memory Line – an indulgence

A ride down the Memory Line – an indulgence

This afternoon I’m headed for a meeting near Leatherhead and find myself reminiscing on a train through stations, names and suburban landscape that 35 years ago was very familiar. Trains in this part of South West London were a daily part of life – to school, to friends and to scouts. And the interwoven lines […]

All assistance short of actual help

All assistance short of actual help

… or “Monitoring and watching without action is an intrusive waste of resource” Over Christmas, I heard a story via a convoluted but accurate route about an individual who had something of a “family situation” take place – one that involved the police and a frustrating visit to a hospital to deal with a family member’s mental health issues. … Much of the work we’ve been doing recently is around detecting early warning of shifts in attitudes and the like – but as some frustrated individuals can attest, we steadfastly refuse to rely entirely on analysis and results.

An unusual reversal

An unusual reversal

I’m quite used to holidays beginning with a bug or virus of some sort that floors me for the first few days – it’s not uncommon, given the weeks before the holiday are usually spent running full-tilt, in part to get work done and in part to keep ahead of any bugs or viruses. (The […]

Busking with a sense of humour

Busking with a sense of humour

I spotted this busker at the bottom of the steps opposite the Bali memorial on Horseguards Parade and King Charles Street. Given that the building behind her is the Treasury, she obviously has a keen sense of humour – where else would you want to be seen fiddling?

Improving sales, employee engagement using stories – the masterclass

Improving sales, employee engagement using stories – the masterclass

Following the recent Pfizer case study, we've decided to run another masterclass – this time looking specifically at tools and techniques to apply narrative and storytelling in organisations. Date: Thursday 7th April 2011, 9.30-16.30 Venue: Regus, Central London Register: http://narrativemasterclass.eventbrite.com Cost: £295 (Early bird tickets until 8th March £195) This will be a very full […]

Using stories to increase sales at Pfizer

Using stories to increase sales at Pfizer

The secret’s finally out – this project last year was with Pfizer. This month’s Strategic Communications Management magazine features Pfizer Communications Director Nigel Edwards’ case study on the overall project. If I’m honest, we were very proud of this one. Fast response, fast gathering and fast analysis – and using SenseMaker produced some fantastic, usable […]

Not what I’d planned

Not what I’d planned

We’re organising a workshop with Dave Snowden in November and that was going to be today’s note. But instead you get this, which I stumbled on this evening in Letchworth. A mysterious group huddled near the fountain, complete with a large video screen – untold wonders by Letchworth standards. On further inspection, it was a […]

The end of the world is not nigh

The end of the world is not nigh

For anyone that’s hung around long enough in groups that verge towards what’s often termed “New Age” or “Alternative” (or, sometimes deservedly, “Fluffy Bunnydom”), the year 2012 becomes familiar. As the date of the End of the World according to the Mayan calendar – and, usually, as the convergence of all sorts of other events […]

Random stories or last.fm?

Random stories or last.fm?

There's an increasing trend I've noticed recently among people looking at stories – to take a brief look at stories to find the ones that "typify" the organisation.  And, because of the perception of storywork being highly resource-intensive, it's generally a very small number of stories that are used. Somewhat akin to the periodic iPod […]