Making sense of thousands of stories, suggestions or complaints

There are human analysts who can read a sample and tell you what the teller meant, but as I found out when I did that early in Narrate’s evolution, that only gives you the analyst’s interpretation of the individual story (often very different from the teller’s meaning) and you get any number of cognitive biases kicking in, so that you miss stories that show you important but rare information, you get blinded by what you expect to see, etc, etc. … In the past two years, we’ve run a number of major projects using Cognitive Edge’s SenseMaker™ software – collecting raw stories (in their badly spelled, ungrammatical, sometimes garbled or terse forms) but with the tellers adding meaning to their stories by showing us what they see in their stories.

Upcoming training course

  The next masterclass on storytelling that we’re doing with Melcrum is fast approaching on 17th November 2009 in Central London.  Details and registration are here. I’m also speaking next week at the Leeds Castle Leadership programme for local government.  These will be the last two public speaking engagements this year. Read more…

Is this really the most pressing thing?

I suspect this one may be an exception: 16th Organisational Storytelling Seminar: Stories we do not tell in organisations: gender, sexuality, heteronormativity and otherness Organisation studies currently takes it for granted that organisations require their employees to act in ways deemed appropriate for their sex. … As a result, ‘sexual difference which is one of the most important questions of our age, if not in fact the burning issue… which could be our salvation on intellectual level’ , in Luce Irigaray’s (1993) words, becomes an elephant in the room and a pseudo-normalised reality.

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