Corporate communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends.
Changing people in an organisation can become a battlefield. With, often, a change team or department (also known as Organisational Design, Strategy, etc), Human Resources, Training and Development (also known as Leadership these days) and Communications all staking out territories and defending their professional honour. Even when it’s not that Read more…
I was recently at the latest Storytelling in Organisations conference in Norwich, UK and listened to David Boje present, focusing on a highly personal story about a significant event in a family member’s life. At the end, David commented that despite the research involved in this story, he still felt Read more…
I don’t really believe all the talk of change fatigue I hear. Oh, I don’t deny that some people get tired of constant change programmes running, but that’s a different thing altogether. (I also don’t agree with that old change management cliche "No-one likes change except a baby with a Read more…
One of the things that I keep hearing from execs is how they want their staff to take responsibility. To take action and own the result. Of how fed up they are of people only doing what they’re told to do, only following instructions. It’s an easy one to want. Read more…
Happy birthday the PC – 25 years old. Back in 1995, when I first started looking at stories and narrative in change contexts, I was working at IBM’s manufacturing site in Greenock, Scotland. At the time, it was manufacturing all the PCs for Europe, Middle East and Africa. The site Read more…
Spare us from this stuff. Please. The Institute of Directors is planning a conference The IoD Leadership Series – Part I: Developing Dynamic ‘People Strategies’: The Foundation of Successful Business Studies have shown that highly motivated, engaged staff are more productive, connect with customers better, have a positive effect on Read more…
Dave Snowden has started blogging, I’m delighted to say. And Festival of Bureaucratic Hyper-Rationalism and Tufte and Powerpoint are excellent. Just reading the posts and recalling presentations, I can feel myself losing the will to live. His solution is common sense – and hence rare in too many cases. There Read more…
I picked this up from Jack Yan today. The University of Leicester has produced the first World Map of Happiness. It’s a great concept – and clearly one that has a lot of resonance at the moment, following BBC2’s recent series on The Happiness Formula. Personally, I’m a big fan Read more…
This comes as an ongoing relief. There are places (still!) where communications tools are debated and discussed and practitioners are concerned with online vs offline tools – the modern PR equivalent of Lilliput vs Blefescu (the islands that argued over whether to eat eggs big end first or little end Read more…
Over the weekend I spent some time at the local hospital. At one point I found myself outside the hospital restaurant, confronted by a large board covered in beautifully laminated A4 sheets, covered in graphs and bulletpoints. The gist (and that’s all I managed to glean) was “How well we’re Read more…