Digital Leadership, Agile Transformation – an introduction to narrative research and SenseMaker

Digital Leadership, Agile Transformation – an introduction to narrative research and SenseMaker

Thanks to the Digital Leadership Meetup team for the recent opportunity to join them. We talked about the need for good feedback, sense-making in working with people – and the vital role of employee narrative research in providing that (in this case, using SenseMaker® software). The slides from the SenseMaking your way into the HR […]

Cynefin course

Cynefin course

Two upcoming courses that I'd highly recommend – and not just because I'm helping teach them these days.  I've recommended the Cognitive Edge courses for years, but this year has seen a major refresh of the content and approach to the material.  It's a real combination of solid theory, exercises and practical examples – all […]

Business approaches for “complex” problems

Business approaches for “complex” problems

With Andrew Moore at DAV Management, I've written a piece recently: "New approaches to 'big' problems". It's a business piece talking about how new complexity-based approaches can offer major benefits in terms of better insights, reduced costs and greater customer loyalty over the traditional approaches to the problems. In particular, we talk about: using customer […]

Improving sales, employee engagement using stories – the masterclass

Improving sales, employee engagement using stories – the masterclass

Following the recent Pfizer case study, we've decided to run another masterclass – this time looking specifically at tools and techniques to apply narrative and storytelling in organisations. Date: Thursday 7th April 2011, 9.30-16.30 Venue: Regus, Central London Register: http://narrativemasterclass.eventbrite.com Cost: £295 (Early bird tickets until 8th March £195) This will be a very full […]

Using stories to increase sales at Pfizer

Using stories to increase sales at Pfizer

The secret’s finally out – this project last year was with Pfizer. This month’s Strategic Communications Management magazine features Pfizer Communications Director Nigel Edwards’ case study on the overall project. If I’m honest, we were very proud of this one. Fast response, fast gathering and fast analysis – and using SenseMaker produced some fantastic, usable […]