woman in black tank top with white face mask

Argh. When a helpful example is kept confidential

No great thoughts today – the upcoming post on how not to restrict necessary feedback is drawing those for the moment. Instead, an observation for those of us who use micro-narrative research for sensemaking and organisational culture. I’m engaged today in starting data exploration and visualisation for a client project. Read more…

Transforming organisations – slides from the Agile2019 workshop in DC

A big thank you to everyone who came along to our workshop last week in Washington, DC. A whistle-stop hour-long session saw us sense-making – gathering about 80 experiences from people and signifying them on the walls (see the photos below), then visiting the Cynefin framework and talking about the Read more…

Join Tony and Ken Power to hear about how to transform your organisation

For three years, Narrate worked closely on a large-scale global organisation transformation programme with an in-house team led by Ken Power. As part of that programme, Tony ran in-house training courses on Cynefin and Complex Facilitation Techniques for dozens of in-house teams; designed SenseMaker projects with Ken; and over time Read more…

Tony facilitating the Digital Leadership meetup on Sensemaking

Digital Leadership, Agile Transformation – an introduction to narrative research and SenseMaker

Thanks to the Digital Leadership Meetup team for the recent opportunity to join them. We talked about the need for good feedback, sense-making in working with people – and the vital role of employee narrative research in providing that (in this case, using SenseMaker® software). The slides from the SenseMaking Read more…

Reflections on developing a SenseMaker framework to understand company culture

We spent last week working on a new narrative research framework using SenseMaker® with a new client – a quick snapshot of the organisation ahead of a big leadership and organisational design event in a month’s time. The week started with a workshop to explore the issue and the potential Read more…

The problem with employee surveys – the right answer or the true answer?

Here’s an interesting question – are you assuming that because people tell you the right answer that they believe in it? I ask, because I’m looking at some interesting employee responses to a recent survey. With a colleague, we changed the usual response format from 1-7 Likert scales of “How Read more…

Business approaches for “complex” problems

With Andrew Moore at DAV Management, I've written a piece recently: "New approaches to 'big' problems". It's a business piece talking about how new complexity-based approaches can offer major benefits in terms of better insights, reduced costs and greater customer loyalty over the traditional approaches to the problems. In particular, Read more…

Improving sales, employee engagement using stories – the masterclass

Following the recent Pfizer case study, we've decided to run another masterclass – this time looking specifically at tools and techniques to apply narrative and storytelling in organisations. Date: Thursday 7th April 2011, 9.30-16.30 Venue: Regus, Central London Register: http://narrativemasterclass.eventbrite.com Cost: £295 (Early bird tickets until 8th March £195) This Read more…

Using stories to increase sales at Pfizer

The secret’s finally out – this project last year was with Pfizer. This month’s Strategic Communications Management magazine features Pfizer Communications Director Nigel Edwards’ case study on the overall project. If I’m honest, we were very proud of this one. Fast response, fast gathering and fast analysis – and using Read more…