Password and Username please – getting onto the new Cognitive Edge site

Logging onto the new Cognitive Edge proved a challenge to me last week – and I’ve had three people ask about it today, so it’s reassuring that I’m not alone…  Here’s what I found:

  • Go to the “Lost Password” page here
  • Enter your email address, go back to your Inbox and wait
  • When the email comes through, click on the link and change your password – but here’s the crunch:
  • Your username is also included in that email – just above the link to change the password

Your username is not the email address you were using – it’s in the email that you receive.