Corporate communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends.
Part of my time this year is being spent as an adviser to two organisations that are merging. It makes an interesting example of a merger process. All relevant posts on the process are collected under the Merger tag. The merger is progressing. Since I last blogged, the organisation has Read more…
The standard response of many people is that they know what others need/want. It's an easy trap to fall into – it requires less effort on our part to go and find out (which can seem expensive and time-consuming), it allows us to continue in thinking that we know them Read more…
John Kay's column in the Financial Times today chimes with a quote that struck me recently: "Rules are good. They define the edges of things" It made me think, specifically, about how rules are used in different domains of Dave Snowden's Cynefin framework. In the Simple (Known) domain, rules dominate Read more…
Some of the excellent events coming up include: Cognitive Edge accreditation course – 2nd-3rd February 2011 Details of what you get on the course are here , but it’s a course that we highly recommend for communicators, organisational development specialists and km people – everyone in Narrate has been on it as a matter of [sic] course. … Anecdote storytelling workshop A fortnight later, Shawn Callahan of Anecdote is in town with his one-day storytelling workshop on 16th February 2011.
On the GOOD website today, this fantastic new mapping of Great Britain (i.e. the UK without Northern Ireland and the Isle of Man). Using phone records (excluding mobile phones), he’s built the map of what areas interact with each other – and colour-coded areas that interact. Researchers redraw the map Read more…
For everyone at yesterday’s HEERA conference session, here are the main slides and some of the resources I mentioned: HEERA Conference slides For the basketball video I mentioned. More on Dave Snowden’s Cynefin framework: The Harvard Business Review article on complexity/leadership/decision-making by Dave Snowden Dave’s in-depth article on complexity and Read more…
One of the listservs I tune into had a fascinating conversation recently. Someone was asking advice about how to get in touch with staff who don't seem to read all-staff emails. It's not an uncommon problem and one of the assumptions is that they should read all their emails. Or Read more…
Congratulations to Jochum and Masja for the success of their big Philips project. Gathering material around gardens – all to inform lighting decisions. A great example of the need to research around an issue, not directly at the question! SenseMaker® project by Ferro Explore! nominated for Prosper Riley-Smith (PRS) Effectiveness Read more…
You know, when your behaviour does not mesh with your values and attitudes, typically what happens is your attitudes and values change to fit the behaviour rather than the other way around. … If a company (Enron springs to mind, but it’s too black-and-white a choice) or department is focused on bringing in revenue and profit but are not the product development group, when they are exhorted by company values to be “Innovative” they have few options to exercise that value.
As the year winds down, I’ve decided that I won’t be doing any more speaker slots between now and the end of January – I’ll be doing keynotes on communications for a few public sector/higher education professionals, but focusing my time otherwise on projects. And I’ll be limiting sessions next Read more…