Complexity Archives - Page 4 of 12

Changing organisations Communications Complexity Cynefin Employee engagement Knowledge Leadership Narrative Organisational culture SenseMaker Tools and techniques

Business approaches for “complex” problems

With Andrew Moore at DAV Management, I’ve written a piece recently: “New approaches to ‘big’ problems“. Edited with copy of the article, as it’s no longer available from DAV Management. New Approaches To Big Problems It’s a business piece talking about how new complexity-based approaches can offer major benefits in terms Read more…

By Tony Quinlan, 13 years31 March 2011 ago

Changing organisations Cognitive Edge Communications Complexity Knowledge Leadership Narrate news SenseMaker

European capacity for sensemaking and complexity

We’re building European capacity for our clients and our projects! I’m delighted to make the official announcement that UK-based Narrate and Netherlands-based Top Innosense are partnering to create the sense-making capability that can support the projects that we’re seeing across Europe. With experts like Harold, Ton, Erwin and Aart-Jan, we’re Read more…

By Tony Quinlan, 13 years23 March 2011 ago

Changing organisations Complexity Leadership Recommendations

Over-simplifying the cutbacks

Reduced budgets are producing some interesting approaches to the necessary decisions to be made. A recent visit to the Blackberry Clinic in Milton Keynes showed me one of them: it turns out that the local PCT, having to cut budgets by a substantial percentage, had gone for the simple approach Read more…

By Tony Quinlan, 13 years8 March 2011 ago

Changing organisations Complexity Leadership Organisational culture Tools and techniques

The joy of “No”

I ran an innovation session recently for a client's senior management team that featured an exercise that a lot of people shy away from. There is a great tendency for lots of people to stress positivity – building on ideas, reducing criticism, etc. I can understand that – but it's Read more…

By Tony Quinlan, 13 years3 March 2011 ago

Communications Complexity Narrative Organisational culture

Missing the point – rules that confuse

In rules-based organisations, there is a real tendency to add new rules to suit new situations and when things are not going according to plan. It’s not, however, effective. Rules are like scaffolding around a building – they should be used for a while to support the building of the Read more…

By Tony Quinlan, 13 years1 March 2011 ago

Cognitive Edge Complexity Narrate news SenseMaker

Next Cognitive Edge European network meeting – Hamburg in May

Last Friday saw what was by all accounts a great Cognitive Edge European network day in London. And there was general agreement on the next one – Christoph has volunteered to investigate venues and host the next one: Date: Monday 16th May 2011 City: Hamburg As always, more details will Read more…

By Tony Quinlan, 13 years23 February 2011 ago

Changing organisations Communications Complexity Engagement Narrate news Narrative Organisational culture Tools and techniques

Masterclass – “a total lifechanger” for internal communications

I was talking with a client recently who asked me about the internal comms masterclass where we first met. Ark Group had asked me to run a masterclass that had got some great feedback and he wanted to know when he could send some of his team on a similar Read more…

By Tony Quinlan, 13 years17 February 2011 ago

Complexity Engagement Narrative SenseMaker

Customer insight – hearing their stories, their complaints their way

Customers (or clients or patients or…) are naturally full of stories about services that an organisation offers. And they regularly share them, particularly the stories from which we can find opportunities for improvement – complaint stories or call-centre phone calls. These are actually more valuable than most focus groups or Read more…

By Tony Quinlan, 13 years15 February 2011 ago

Cognitive Edge Cognitive science Communications Complexity Narrate news SenseMaker

Details for the Cognitive Edge European Network meeting

As promised, here are more details of next week’s European Cognitive Edge network meeting, kindly hosted by Mark Woodman. Date: Friday 18th February 2011 Venue: Middlesex University, The Burroughs, Hendon, London Time: 10.30 to 16.00 GMT If you’re coming, can you please register at EventBrite here as we want to Read more…

By Tony Quinlan, 13 years10 February 2011 ago

Changing organisations Complexity Narrative SenseMaker

Egyptian reflections

Slightly brain-fried after two and a half days of an excellent conference – great minds, lots of challenge, but just enough gaps between the discipline/subject experts for me to ask questions. And now on my way to the House of Lords for a lecture by the excellent Peter Hennessy (now Read more…

By Tony Quinlan, 13 years2 February 2011 ago

Complexity

Complexity characterises the behaviour of a system or model whose components interact in multiple ways and follow local rules, meaning there is no reasonable higher instruction to define the various possible interactions.